Friday, 22 January 2010

Multi-tasking is bad for you - apparently.

Stanford University researchers have found that compulsive mulit-taskers are harming their ability to focus on the task at hand. They were tested to see if they could ignore irrelevant information when given a task and apparently they couldn't.

I know I have good multi tasking days when I get so much done and bad days when I just get distracted, flitting from one thing to another. The bad days are usually a symptom of a lack of pre planning or focus for the day. It's not that I have lost focus by multi-tasking, it was never there in the first place!

Experience has taught me that I work best when I'm on the edge - preparing for things 'just in time' - but this only works if I get the basics right. I use our CRM system to hold as much info as possible about what I am doing. For example, if I arrange a meeting for a future date I need to clearly record what it's about and what my goals are, because I know that I will grab the info just before I set off to the meeting. This may sound like I am not preparing but actually I prepare long in advance. If I have all the facts in one place then I can use travel time really well - I get so much done on trains.

A top tip to reduce distractions - stop Outlook telling you that a new email has arrived. Check your mail every hour instead. A study by Microsoft found that it takes 25 minutes to return to the original task after an interruption by email. Another survey claims only 8 minutes but that's still a huge amount of time.

Wednesday, 6 January 2010

Snow stop play (2)

Back in February I wrote a post suggesting that work needn't stop because of a little bit of snow. Well here we are again - the broadcasters are advising people not to travel unless absolutely necessary. But what is 'absolutely necessary'? If you run your own business and have to make every moment count, then surely travel is absolutely necessary. One of my guys was due to see a client this morning and spent 1 1/2 hours trying to get there before turning around. A fantastic effort that meant a lot to me and the client. However, everybody needs to make individual decision based on their own circumstances.

What ever the weather, a good plan and capable systems really can help. We are by no means the best prepared but work goes on at Centurion. The office is not maned, but our phones are redirected so the few clients that are working can still be supported. We are working from home with access to email and CRM. Online training has happened this morning and client work continues all be it at a slightly slower pace. I can even go into our HR system, breatheHR, and prepare for next weeks performance reviews.

This sort of event is going to get more frequent so we, as responsible managers, need to constantly improve our processes. There are things that I have learnt over the last two days that I want to change for next time. We need to share the information about how to redirect the phones for instance.

Life goes on - and it does look very pretty outside!