Just had the IoD magazine hit my desk and out fell a neat little pocket book by Nicholas Bate (http://www.strategicedge.co.uk/) - 'Brilliant At The Basics of Business 100:' I can't find a reference to it on his website but it's worth asking for a copy. 100 little pearls of wisdom to flick through as you wait on hold while making sales calls!
We have a 'DOH' list here at Centurion - things that are so obvious they can easily be forgotten. I'm convinced that it never hurts to revisit the obvious.
